Who Should I Call?
Every company pension appoints Trustees to run the pension and make sure your interests are protected at all times.
If you have any queries you should talk to your HR area or the plan contact person, who acts on behalf of the trustees.
The name and contact details of the pension plan contact and the trustees are listed in your 'Member Schedule' or 'Member Booklet' issued when you join the pension plan.
Contact information for Complaints
If you have complaints concerning the plan you should contact the Trustees. The Trustees will follow an internal disputes resolution procedure. You are not bound by the Trustees' decision. You may if you wish, refer the matter to the Pensions Board at:
Verschoyle House
However if the complaint concerns financial loss because of the mismanagement of the plan or if you are in dispute over a fact of law concerning the plan, and you are not satisfied with the Trustees' decision, you may refer the matter to the Pensions Ombudsman at:
