Who Should I Call?

Every company pension appoints Trustees to run the pension and make sure your interests are protected at all times.

If you have any queries you should talk to your HR area or the plan contact person, who acts on behalf of the trustees.

The name and contact details of the pension plan contact and the trustees are listed in your 'Member Schedule' or 'Member Booklet' issued when you join the pension plan.

Contact information for Complaints

If you have complaints concerning the plan you should contact the Trustees. The Trustees will follow an internal disputes resolution procedure. You are not bound by the Trustees' decision. You may if you wish, refer the matter to the Pensions Board at:

Pensions Board,
Verschoyle House
28/30 Lower Mount Street
Dublin 2

Pensions Board Website

However if the complaint concerns financial loss because of the mismanagement of the plan or if you are in dispute over a fact of law concerning the plan, and you are not satisfied with the Trustees' decision, you may refer the matter to the Pensions Ombudsman at:

Pensions Ombudsman
36 Upper Mount Street
Dublin 2

Telephone:
(01) 6471650

Pensions Ombudsman Website

Pension Tools

Online platform with access for financial advisers, employers, trustees and members to administer company pension arrangements.

Online quotations for our retirement products such as annuities.

Download our free guides to find out what is income protection, what is a company pension plan and more!

Links

Irish Life Assurance plc is regulated by the Central Bank of Ireland.

In the interest of customer service we may record and monitor calls. Irish Life Assurance plc, Registered in Ireland number 152576, Vat number 9F55923G.

Irish Life Assurance is part of the Irish Life and Permanent Group. Registered office is situated at Irish Life Centre, Lower Abbey Street, Dublin 1.

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