A guide to making a complaint

We are fully committed to delivering the highest level of service to all our customers and hope that you do not have cause to complain. If you have an issue with the service you receive, we really appreciate the time taken to bring this to our attention. We treat each of our complaints very seriously and have established a dedicated team to deal with any issues

How do I make a complaint?

We want to make it as easy as possible for you to make a complaint, so we have many ways in which you can contact us:

  • Fill in our Complaint Form
  • By Phone: Our Customer Service Department are available on 01 704 1010 Monday to Thursday 8am to 8pm, Friday 10am to 6pm and Saturday 9am to 1pm. Our Customer Service Department will be happy to take details of your issues and set it up as a formal complaint if they are unable to resolve it.
  • By email: You can email us at complaintsmanagementteam@irishlife.ie or customerservice@irishlife.ie
  • In writing: Marked for the attention of the Complaints Management Team, Irish Life Centre, Lower Abbey St, Dublin 1.
  • In person: You can also call to our Visitors' Centre, in Lower Abbey Street, where our Customer Service Team will take the details of your complaint

Complaints guide

You can find this information and a whole lot more in our "Complaints Made Easy" guide

View our Complaints Made Easy guide

Contact Us
Irish Life Call: +353 (0)1 704 1010
Canada Life Call: 1850 203 203
Outside Ireland Call: 01 704 1740

Email: customerservice@irishlife.ie

Mon - Thurs: 8am to 8pm, Fri: 10am to 6pm, Sat: 9am to 1pm
Call In
Irish Life Visitor Centre
Lwr Abbey St
Dublin 1

Mon - Fri: 9am to 5pm


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Irish Life Financial Services ltd. is regulated by the Central Bank of Ireland. Irish Life Assurance plc. is regulated by the Central Bank of Ireland.
Irish Life Financial Services ltd and Irish Life Assurance plc Registered Office - Lower Abbey Street, PO Box 129, Freepost, Dublin 1. Phone: 01 704 2000, E-mail: customerservice@irishlife.ie.
Irish Life Financial Services Registered Number 489221. Irish Life Assurance plc Registered Number 152576.
In the interest of customer service, we will record and monitor calls.

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