How can you make a complaint?

You can make a complaint by phone, email, fax, post or in person. You can contact us in any of
the following ways:

phone our customer service team on 01 704 1010
write to us at Irish Life, Customer Complaints Management Team, Freepost,
Lower Abbey Street, Dublin 1
send a fax to 01 704 1900
email us at customerservice@irishlife.ie
call to the Irish Life Visitor Centre, Lower Abbey Street, Dublin 1.

If you are writing, faxing or emailing your complaint, please provide your phone number so that
we can call you to discuss your complaint.

Please see our Customer Complaints Charter (pdf 42.6kb) for more details.

In the interest of customer service we will record and monitor calls.

Irish Life Assurance plc is regulated by the Financial Regulator

We take pride in the quality of our personal service and in the extensive range of products we provide.

And we're proud to say that our customers have made us the market leader in the life assurance, pensions and lump sum investment markets.