We pay thousands of claims every year – in fact in 2014 we paid over 2,000 claims, worth over €218 million. From experience we know that making a specified illness or life cover claim can seem daunting at an already difficult time.
Every month we independently research how satisfied our customers are with the service they received. Over the last year they scored our claims service 89.2% for customer satisfaction. (Source: The Leadership Factor, January - December 2014).
Help from the Clanwilliam institute
We also provide free access to bereavement and personal counselling services with the Clanwilliam Institute who help people through difficult times when you’ve had a claim. The Clanwilliam Institute is an independent, Irish company and registered charity, providing counselling and psychotherapy services and has offices around the country including Dublin, Portlaoise, Nenagh, Galway, Sligo and Cork. You can have access to three free counselling sessions while you are making a specified illness cover or death claim.
The Clanwilliam Institute provide confidential services and are independent from Irish Life. Your access to this third party services is subject to their terms and conditions, Irish Life accepts no liability for these services. This counselling service is not designed to replace the advice provided by your doctor or your own health professional, but to give you information to help direct you toward the appropriate course of action. Irish Life may change this service provider or withdraw access to this service in the future.