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What to expect from an advisor callback

What to expect when you request a callback

It’s quick, it’s easy and it’s all about you.

If you’ve never talked to a financial advisor before or lining up a call back seems a little daunting, we’d like to reassure you, there’s nothing to it. 

Who’s behind the call?

Irish Life Financial Services ltd (ILFS) is tied to Irish Life Assurance plc for life and pensions business. Our colleagues in ILFS offer financial advice to hundreds of people across Ireland every day.

They arrange calls for times that suit you and there’s no hard sell or commitment required to do anything afterwards. So, you can take all the information and advice offered and move at your own pace. 

How will you benefit?

The call will help you get a better sense of your current financial situation and highlight where you could do more to secure your financial future. The ILFS advisors can help you marry the two, creating a financial plan that matches your budget and your goals. 

What happens?

When you click the call back button for ILFS on our website, you’ll be asked to provide contact details and select a date and time that you’d be happy to receive a call from ILFS. 

On the call you’ll be asked a few questions to make sure a telephone review is appropriate and ask about what’s most important to you. Once your needs are established, a call back time will be arranged to do a full Financial Review.

It can be scheduled as soon as you like and callers are offered a little notice as the second call takes about 45 minutes to get the information needed.

During the call back, protection, pensions, savings and investments can be covered to help you create or add to a financial plan that centres on you.

What will the ILFS advisor ask about?

They’ll ask for information that helps build a clear picture of your financial situation, so they can offer the best possible advice, armed with all the facts. 

Let’s say you’re interested in investing

The advisor will ask about things like:

Why do they ask that?

Your salary, income and expenses:

This will help the advisor work out how much you need to get by comfortably month-on-month, without using or relying on your investment pot

Any debts or loans you might have:

Managing debt is always prioritised over any new financial investment, so advisors look at any outstanding amounts that would need to be covered in the event of illness or death – again, without relying on your investments to meet the repayments

Your assets:

This is used to assess what portion of your total assets any investment might represent.

Personal or employee benefits:

These benefits generally pay out in the result of illness or death. By taking them into account the advisor can assess whether you have enough cover in place already, or if you need additional cover to meet any gap

Just talking through things can remind you of the provisions you have made and help you work out where there may be gaps in cover or opportunities to make your money work harder.

Do I need to be online to take the call?

Yes. ILFS use Skype for call back reviews because it allows advisers to share their computer screen, so you see exactly what they see.

It means you can read through online brochures together and talk through things like benefits, policy cover, returns and charges in more detail.

Irish Life Financial Services ltd. is regulated by the Central Bank of Ireland.

Talk to us today 

Click for a call back and we’ll guide you through the process without having to leave your chair.