Back-Up
The smart way to overcome back & neck pain
Back and neck pain is something most of us experience at some stage. While many issues resolve on their own, acute pain can linger and disrupt your daily life – affecting work, activities, and even sleep. That’s why we’ve created Back-Up, a dedicated physiotherapy programme for Irish Life Health members living with back or neck pain.
How does Back-Up work?
Complete a short online assessment
This will take no longer than 5 minutes.
Expert review
A chartered physiotherapist will review your assessment and determine the most suitable treatment for you.
Personalised Care
- In many cases, back and neck pain can be managed from the comfort of your own home, with the help of virtual physiotherapy sessions.
- If in-person treatment is required, you’ll be referred to a physiotherapist near you
Choose your physiotherapist
For in-person physio, you can choose from Irish Life Health’s extensive network of physiotherapists across the country.
Affordable Support
You’ll get unlimited access to virtual physiotherapy, at no additional cost. Where in-person physio is recommended, you’ll receive up to 6 in-person physio sessions, all for just €65 – helping to ease any financial worries.
Please note that to use the Back-Up service, you need to be logged in to your own member account. You cannot access Back-Up on behalf of another adult member on your policy.
Terms and Conditions
Back-Up is provided by our partner HealthHero and is available on all hospital plans. If you require in-person physiotherapy, this will be provided by a CORU-registered physiotherapist. A contribution is payable to the physiotherapist towards the cost of in-person treatment and must be paid at your first session. The contribution amount is subject to change - please see irishlifehealth.ie for details.
Terms and conditions apply. See your Table of Cover and Membership Handbook for details. Information is correct as at November 2025