HealthDirect
With HealthDirect you get fast, on demand and unlimited access to GP advice virtually via phone, video or messaging from the comfort of your own home
You can also unlock 24/7 mental health support via your Healthy Minds benefit. Plus, access to the personalised health and wellbeing app, MyLife.
At Irish Life Health we help our customers live healthier lives, and so when you’re under the weather or need reassurance, HealthDirect gives you fast access to expert advice, any time, day or night.
Get unlimited and fast access to Irish based Doctors day or night, 365 days a year. If you’ve a concern or question for a Doctor, simply send them a message and get your question answered quickly
- Three-quarters of queries are fully resolved via Message a Doctor*
- Average resolution time is 3.5 minutes. This may be longer during busier periods or overnight.
See here a full list of FAQ's about our Message a Doctor service.
* Based on 30,000 Abi Global Health Message a Dr sessions between Nov 2020 and October 2023.
Message MyDoctor
MyDoctor Prescription Service
Get fast and convenient access to prescriptions for certain conditions, day or night, 365 days a year. Simply complete a short online questionnaire, a Doctor will assess it, and if you’re suitable for a prescription, it’ll be sent directly to your preferred pharmacy.
See here a full list of FAQ's about our Online Prescription service.
Get unlimited consultations with an Irish-based GP, via phone or video. You can also get prescriptions sent directly to your preferred pharmacy or a referral letter to see a specialist*. The GP can help you with most issues but this service is not suitable for emergencies or urgent conditions.
Telephone & Video Consultations
Available 24/7
*Subject to availability within a 72 hour booking window.
Speak to a GP by phone or video
Because we all need a healthy mind as well as a healthy body
No matter how small or challenging the problem, the Healthy Minds benefit delivers all-round support with professionally trained counsellors on hand 24/7 to listen and give you considered and practical advice.
Call 01 562 5150 to speak to a qualified counsellor 24/7, 365 when and where you need it, or download the Telus Health App and use ‘ilh-’ followed by your member number as your invitation code e.g. ilh-1234567
Don’t have a smart phone? Click here to access the platform.
HealthDirect Benefits
Unlimited Access to Irish Based GPs
Irish Life Health members get unlimited consultations with an Irish-based GP, via phone or video
Help when you need it
Where appropriate, you can also get a prescription sent to your local pharmacy or a referral letter to see a specialist.
*Excluding Christmas Day.
Terms, conditions and data charges may apply. Digital Doctor is available on all plans (except the VIGO plan) and is provided by Centric Health. This service is not intended to replace your usual GP, it is designed for episodic, once-off conditions and not for ongoing care. Where Centric Health offers an in-person follow-up appointment, these services are subject to availability and not covered under the Digital Doctor benefit. Where you have GP cover on your plan, you may be able to claim back all of part of the cost. Appointments are subject to availability of service and individual clinic opening hours. Services are not available on weekends and bank holidays. This service is primarily intended for those who do not have an existing GP or can’t access their own GP. Please see your Table of Cover and Membership Handbook for details.
Information is correct as at December 2024