Home ยป Irish Life Social Media Accounts Use Policy

Irish Life Social Media Accounts Use Policy

The privacy policies, statements and guidance published by Social Media Networks apply when you interact with Irish Life Social Media Accounts and we encourage you to read the privacy policies and guidance published by each Social Media Network that you use, as these make important disclosures about how the Social Media Networks separately collect, hold and may use your personal information and content.


1. Irish Life and Social Media Accounts

Irish Life Social Media Accounts are intended for residents of Ireland aged 18 and over.

By interacting with Irish Life Social Media Accounts, entering draws or competitions, availing of discounts and offers or posting comments, photographs or other content you should understand that content you post to Irish Life Social Media Accounts may be published (at our discretion) together with the identifying information you provide in connection with the content and we may vary the duration that content will be published. We have no responsibility to you for the deletion or failure to store any comments or other content posted as this is under the control of each social media network.

Irish Life's presence on social media networks does not mean that we are endorsing any third party's products or services. Without limitation, no endorsement or approval of any third parties or their advice, opinions, information, content, products or services is expressed or implied by the display of information or advertisements by social media networks alongside our pages and we have no control over the content of third party advertisements.

If you cannot access a social media network, it is up to the network to fix the problem and Irish Life is not legally responsible for any inconvenience or loss resulting.

We welcome any feedback you wish to raise through any Irish Life Social Media Accountl. Irish Life have a complaints management process in place to deal with any complaints raised. You can go to irishlife.ie to contact Irish Life.

2. Your Privacy

Irish Life Social Media Accounts are public which means anyone can see any posts and comments that you may make. Your posts and comments may also show up in search-engine results (e.g. Google, Yahoo! or Bing). Only publish information that you would be happy to have published in the public domain.

You should protect your privacy and confidential information. Under no circumstances should you provide any bank account details or other sensitive personal or financial information nor should you include anyone else's identification or sensitive personal or financial information in any content you post on Irish Life Social Media Accounts or any social media networks.

If you choose to provide us with non-sensitive personal information, such as your name and contact details, when contacting us via Irish Life Social Media Accounts, email or direct message, we will use your personal information solely to respond to and deal with your comments or queries.

3. Irish Life Content

Service times within which the Irish Life Team will be available through Irish Life Social Media Channels may vary. You should consult individual Irish Life Social Media Channels for details.

Please be aware that all of the views expressed in Third Party Blogs and by Third Parties on any of the Irish Life Social Media Accounts are purely the personal views of the authors and commentators and are based on their personal experiences and knowledge at the time of writing.

Information on Irish Life Social Media Accounts may be updated, altered, withdrawn (either temporarily or permanently) at any time without notification and given the nature of the internet, may at times be out of date. We reserve the right to do so without notice and without liability to you.

Irish Life Social Media Accounts, including Blogs, may contain links or references to other websites for the convenience of users. By clicking on such links you may be accessing an external website. Your use of external websites is subject to the terms of that site. Such links or references are not an endorsement by Irish Life of any third party or any third party products and services. Irish Life accepts no responsibility to you for your use of the link or for any of the content (including any downloadable content) of such other websites and shall not be liable to you for any damages or injury caused howsoever arising by your use of the link, content or downloads contained on such websites.

Irish Life is happy for you to share content that we post to Irish Life Social Media Accounts provided that you do not commercially exploit the content, alter or modify it in any way and that you cite the source. The intellectual property rights and all other rights relating to content (including without limitation, information, graphics, software, text, sounds, images, trade marks, service marks, trade names and logos) posted by Irish Life on Irish Life Social Media Channels belongs to Irish Life except for the intellectual property rights and all other rights relating to (i) content which is supplied under licence to Irish Life and which belongs to the relevant licensors and (ii) any content in relation to which such rights vest in the social media networks. Content on Irish Life Social Media Accounts is the copyright of Irish Life Assurance, p.l.c. unless otherwise stated and all of our rights are reserved.

Any attempts to gain access to administrator areas, features or functions of Irish Life Social Media Accounts without authorisation is prohibited.

4. Your Content

You are fully responsible for any content and comments which you post on Irish Life Social Media Accounts. Irish Life assumes no responsibility for any content or comments posted by you or any other user or third party on the Irish Life Social Media Accounts and accepts no liability to you, howsoever caused as a result of your use of Irish Life Social Media Channels or any of the comments/content contained on Irish Life Social Media Accounts.

Posts on Irish Life's Social Media Accounts advertising products or services or posted for commercial purposes or gain are prohibited and will not be published or will be removed.

Irish Life does not allow anonymous comments. Posts will be published on the Irish Life Social Media Accounts with the full name of the commentator/author submitting the post.If you are an Irish Life employee or a competitor of Irish Life's and you comment on any aspect of Irish Life's business, you must clearly identify yourself as such in your comments and if you are an Irish Life employee include a disclaimer that the views expressed are your own.

If you have an idea you wish to share or if you would like to provide feedback, please feel free to do so but please note before you do that we reserve the right to use all ideas and feedback without any obligation to compensate you. By posting comments on Irish Life Social Media Channels you agree to allow the content to be re-used or quoted by Irish Life without further notification to you.

Please do not to upload, post, mail, transmit or otherwise make available any content or material (including any links thereto) which:-

  • is unlawful, harmful, threatening, abusive, harassing, defamatory/libellous/ slanderous, vulgar, obscene, false or inaccurate, an invasion of another's privacy, or which is otherwise objectionable; harms or exploits minors in any way;
  • impersonates any person or entity, or falsely states or otherwise misrepresents your affiliation with a person or entity;
  • constitutes unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation;
  • amends, alters or defaces any content on Irish Life Social Media Accounts;
  • infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any party; You agree that you shall not delete or alter any author attributions, legal notices or proprietary designations or labels or falsify the origin or source of software or other material contained in any file that is uploaded;
  • contains software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;
  • contains software viruses or any other computer code, files or programs designed to interrupt or damage another's computer; violates the legal rights of others or violates any applicable national or international law; or
  • you do not have the right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary or confidential information learned or disclosed as a part of employment relationships or under obligations of confidentiality).
  • Contains names or information relating to Irish Life staff members.

Irish Life Social Media should not be used to stalk or otherwise harass another or to collect or store data about other users. Irish Life reserves the right to block any users that do not adhere to this policy.

If you come across any content that you consider offensive or you wish to bring any matter of issue to our attention in relation to any Irish Life Social Media Channel please write to Irish Life EBusiness, Location 64, Irish Life Chief Office, Lower Abbey St, Dublin 1 or email ebusiness@irishlife.ie.

5. Irish Life's Moderation Policy

Although Irish Life has no obligation to screen, edit or monitor any of the content posted on any Irish Life Social Media Account, Irish Life will actively monitor the content of all posts submitted and reserves the right, and has absolute discretion, to pre-screen, review, flag, filter, modify, edit, refuse to publish or remove any comment(s), without notice, submitted to any Irish Life Social Media Account.

Irish Life welcome your feedback but may remove any staff names or information posted to its Social Media Account.

Irish Life reserve the right to block access to users who repeatedly violate these Terms.

6. Employees

Employees may operate their own social media profiles. If they are using their Social Media Account for business purposes and are sharing and posting Irish Life related content, they must identify these accounts as their own and indicate that any opinions expresses are their own personal opinions and not necessarily the opinion of Irish Life.

7. Your Data Privacy Rights 

To find out about your data privacy rights and how we use your personal information please see our Data Privacy Notice.

Irish Life Assurance plc. is regulated by the Central Bank of Ireland.
Irish Life Assurance plc Registered Office - Lower Abbey Street, PO Box 129, Freepost, Dublin 1. Phone: 01 704 2000
Irish Life Assurance plc Registered Number 152576.
In the interest of customer service, we will record and monitor calls.