If you have a question about an income protection claim, please don’t hesitate to contact us by phone or email.
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company pension
Expert claim management
Most people find it difficult to adjust after a serious illness or accident. A change in circumstances can be a challenging and uncertain time.
Our expert claim management team is available every step of the way to support both employers and employees. We handle claims as quickly, fairly and smoothly as possible.
How we support you and your employees
Advice
We sensitively offer support, advice, and assistance to your employees and give them the confidence to return to work.
Communication
Dedicated technical claims managers will meet regularly with your HR staff to communicate the status of all claims.
Insights
This regular process identifies trends and highlights any information or areas of concern about potential, existing or new claims.
Our unique claim management process
Nurse-led early intervention
We offer a nurse-led Early Intervention team to all our group income protection customers. Learn more about the Early Intervention Service.
Clinically designed rehabilitation
All our rehabilitation programmes have been designed with leading medical doctors, hospitals and clinics. We ensure we have the best providers looking after each programme, which means we can make improvements quickly.
Rehabilitation built into every claim
We guarantee every single claim paid is considered for rehabilitation. Our rehabilitation programmes include programmes for brain injuries, COVID and fatigue, along with cancer and mental health. In 2024, over 700 people returned to work with our support.
Exclusive vocational support
Our vocational services are provided by Absence Management Solutions, with whom Irish Life has an exclusive contract in Ireland. We have worked with hundreds of employees, helping break down barriers which were preventing a return to work. Our provider works with both the employer and employee, finding solutions to what initially may have seemed impossible situations.
Integrated wellbeing programmes
We offer a wide range of wellbeing programmes to support your employees’ mental, physical and emotional wellbeing in an integrated way. Your team can get access to our wellbeing calendar, screenings, virtual GP services, and wellness programmes.
Our approach to claim management
Relationship-based claim support
We build strong relationships with all our income protection customers and their employee claimants. We treat everyone with respect and courtesy while enabling and supporting you to achieve the best possible outcome.
Fair, timely claim assessment
We assess all claims professionally and fairly. We endeavour to ensure all our decisions are timely and accurate. And that we pay all valid claims efficiently.
Proven claims outcomes
In 2024, we paid over €75.5 million in income protection benefits to 3,428 employees. Read more in our Income Protection Insights Report below.
contact us
Get in touch with our claims team
Resources
Read our booklets for more information
You can read or download these PDFs for more information and helpful insights.
Other benefits from Irish Life
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corporate health
Bespoke health plans for your employees
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wellbeing programme